Order support and returns at Harbor Plaque Co
A slip sign or boat name came out wrong. What now?
A slip sign or trophy made for your harbor is no use to anyone else, which is why a problem needs a quick report. If a piece is damaged or its text does not match the approved proof, leave it off the piling and out of the prize table. Write to Harbor Plaque Co with the order reference. A marina or club that is not happy with its order is covered by our 100% satisfaction refund. Mention any regatta or dock reopening that depends on the piece.
What should a marina or club include in a problem report?
- The order reference and the harbor, marina or club that placed it.
- Which slip, boat, member or racing class each faulty piece belongs to.
- Photos taken in daylight of the piece, plus the carton if it arrived crushed or wet.
- What the signed-off proof said, where the cut text does not match it.
- The prize-giving, regatta or dock opening the piece has to be ready for.
Order terms for marina and boat plaques
- Before accepting
- Your marina and boat plaques are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
- Reporting an issue
- Contact Harbor Plaque Co promptly with the order reference, the affected marina and boat plaques, the problem and photographs where useful, and keep the approved proof for comparison.
- Damage or missing items
- Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
- Changes after approval
- Report a changed “Marina” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
- Remedies and refunds
- Harbor Plaque Co explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.
Which Harbor Plaque Co piece is affected?
Name the piece as the collection does, and check the lines its proof fixed:
- Dock and Boat Nameplate: Marina, Berth, Boat and Dock lines
- Custom Boat Nameplate: Boat, Home port and Owner line lines
- Dock & Slip Number Sign: Dock, Slip and Marina lines
- Marina Welcome & Entrance Sign: Marina, Message and Direction lines
- Yacht Club Member Plaque: Member, Club, Recognition and Year lines
- Regatta & Sailing Trophy: Boat, Skipper, Event, Class, Placement and Year lines
- Dock Dedication Plaque: Dock, Dedication, Marina and Date lines
- Full-Color Marina Map & Sign Package: Marina, Map title, Destination one, Destination two and Destination three lines
- Boat Equipment & Gear Tags: Boat, Item ID, Equipment and Storage lines
Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.
Contact Harbor Plaque Co about your order.
Business contact
Harbor Plaque Co